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We are looking for a Senior UX Researcher to contribute to our end-to-end research across our product organization. This is a research-first role: you will spend the majority of your time generating and evaluating user insights that directly shape product direction. You will also bring light design sensibility to the way you communicate findings, and contribute modestly to our design system at the code level.
\nThis is not a design engineering role. If you thrive on deep human understanding, are fluent in both discovery and validation methods, and know how to turn research into decisions â this is built for you.
Research (Primary â 80%)
\nPlan and execute generative research: user interviews, contextual inquiry, diary studies, and ethnographic observation to uncover unmet needs and opportunity spaces.
\nDesign and run evaluative research: usability studies, concept testing, prototype reviews, and survey-based validation at key product milestones.
\nDefine research questions collaboratively with product, design, and engineering partners, then own execution from recruitment through synthesis.
\nDevelop and maintain a research repository that makes insights discoverable and actionable across teams.
\nCommunicate findings clearly to audiences ranging from ICs to senior leadership, adapting depth and format to the audience.
\nAdvocate for the user in roadmap and prioritization conversations, backed by evidence.
\nContribute to and evolve team research standards, tools, and practices.
\nDesign & Communication (20%)
\nCreate clear, well-structured deliverables that translate research into action: journey maps, synthesis artifacts, storyboards, annotated findings decks, and opportunity frameworks.
\nCollaborate closely with product designers to ensure research insights are reflected in design decisions and interaction patterns.
\nFacilitate participatory design activities and co-creation sessions with users and internal stakeholders.
\nFront-End Contribution (Light)
\nMake targeted HTML, CSS, and JavaScript contributions to our design system â primarily to support research prototypes and interactive stimuli for studies.
\nWork within existing component library patterns; you wonât be architecting systems or building production features from scratch.
\nCollaborate with design engineers to ensure research prototypes accurately represent intended interactions.
Research Expertise
\n5+ years of UX research experience, with a demonstrated mixed-methods practice spanning both generative and evaluative approaches.
\nDeep fluency in qualitative methods (interviews, contextual inquiry, diary studies) and strong working knowledge of quantitative methods (surveys, behavioral analytics, A/B test interpretation).
\nExperience recruiting and managing research participants across diverse populations.
\nProven ability to design research that drives product decisions â not just informs them.
\nFamiliarity with research operations: managing vendors, tools, panels, and research repositories.
\nDesign Fluency
\nAbility to produce polished, well-structured synthesis artifacts â journey maps, mental model diagrams, opportunity frameworks â that designers and PMs can act on directly.
\nProficiency with Figma or equivalent tools for creating research communication materials and lightweight prototypes.
\nUnderstanding of interaction design principles sufficient to critically evaluate design decisions and contribute meaningfully to design reviews.
\nTechnical Skills
\nWorking knowledge of HTML, CSS, and JavaScript at a level that enables building and modifying interactive prototypes for research purposes.
\nComfort contributing to an existing component library â reading documentation, following established patterns, and making targeted changes.
\nFamiliarity with design systems concepts (tokens, component patterns, variants) is a plus; deep front-end engineering expertise is not required.
\nCollaboration & Communication
\nStrong written and verbal communication skills, with a track record of influencing product direction through research.
\nExperience facilitating workshops, alignment sessions, and research readouts with cross-functional teams.
\nComfortable operating with ambiguity; able to scope and prioritize research independently in a fast-moving environment.
\nMentorship experience or genuine interest in developing junior researchers.
\nBachelorâs degree or higher in Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, Information Science, or a related field â or equivalent practical experience. Advanced degrees are valued but not required.
\nThis is not a design engineering or front-end engineering role. Candidates whose primary expertise is in building design systems, writing production code, or UI component development will likely find this role a poor fit. We are looking for someone who leads with research and complements that with design and code skills â not the reverse.
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